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You use this store on the understanding that we human and make mistakes and that you will not take advantage of our mistakes. If you find something on this store which you believe to be an error (or which a reasonable person would consider an error) it is your obligation to inform us of the error by using the form available in the About Us area. You will not expect us to sell any item at a loss unless we choose to do so.


Order Cancellation

Many of the filters on this website are special order and are manufactured to fulfil your order, as a consequence once placed an order is considered firm. If you have notified us of a specific deadline for delivery of the goods when placing the order we will accept cancellation of the order if we cannot meet the timeframe.

International Orders

Buyers outside Australia do not pay GST but are responsible for any duties or taxes incurred on entry to their country. All shipments delivered outside Australia are supplied with commercial invoices and HTS customs codes to speed processing through customs. Under no circumstances will we mark a delivery as a gift or provide incorrect values on the commercial invoice/customs declaration.